Waiting Sucks

I ordered an ESQ Stratus from Chronoshark last week. I hate the waiting part, try not to think about it, but...

I haven't got the watch yet but I am already disappointed with Chronoshark. I asked for shipping to my P.O. Box. A day later I get confirmation with a UPS tracking number. UPS does not deliver to PO Boxes. Chronoshark should have shipped by USPS. When I sent an email about it to customer service on Thursday, still no reply after 5 days. So I called customer service, the person on the phone had never heard that UPS does not ship to PO Boxes, went to talk to the supervisor. Apparently the supervisor had never heard any complaints about it either. Am I their first customer to use a PO Box? They had no idea what to do next. They decided that the watch will probably be returned to them and then they will phone me to arrange alternate shipping. I'm not confident.

Anyway, hopefully the watch arrives alright. Poor customer service just makes the wait harder.

Good luck, there's nothing more frustrating than getting that deer in the headlights feeling from C.S.

Sorry to hear about that...
...I'm sure it will work out but the anxious waiting DOES SUCK!

I know that feeling! A little anxiety goes a long way....... but, I think you will end up OK. I have heard from a few others in the past that chronoshark was good and that no problems were encountered. They delivered the goods as expected. It's just the hassel of what you may be going through that S U C K S.

We all understand.
That's why brick and mortar shopping rocks

That is too bad. I've ordered several things from them and they show up cross country in a couple of days. No UPS v USPS issues here with me though.
GOOD LUCK!

Sucks they shipped UPS, our post office won't do ups either, had it happen a couple times.

Did the CS rep say his name is "Robert" and sounds like he's from Mumbai?

Stories like this, why I've not bought a watch off the internet. "Brick and Mortar" to quote a sage.

Sorry about your troubles.

DUDE! We wanna know how it turns out for ya.

It's upsetting when you put your trust in a place or it's people
and they let you down. Hopefully things get better and turn out
alright. Keep us posted and Good Luck !

UPS sent a postcard to my PO Box, I had to drive to their depot 1/2 hour away to pick it up.

Then to add insult to injury, the watch is broken. The chrono start/stop button only works 1 out of 10 times. Back it goes. Let's see how their CS works now.

That totally sucks. Sorry to hear it is broken Mike.

SynMike wrote:

UPS sent a postcard to my PO Box, I had to drive to their depot 1/2 hour away to pick it up.

Then to add insult to injury, the watch is broken. The chrono start/stop button only works 1 out of 10 times. Back it goes. Let's see how their CS works now.

SynMike wrote:

UPS sent a postcard to my PO Box, I had to drive to their depot 1/2 hour away to pick it up.

Then to add insult to injury, the watch is broken. The chrono start/stop button only works 1 out of 10 times. Back it goes. Let's see how their CS works now.

No way, that sucks!! Hopefully this isn't end of the line for that watch and you?

Man that TRIPLE SUCKS!

Hope it works out for ya!

more bad news, hope you can get it fixed quick.

. . . Ah, not the news I wanted here!!! Bad enough with the delivery hassle. Hopefully the next bit of news will be positive . . . .

Sorry about your troubles.

Mike, thanks for keeping us up do date with this ! It hasn't
been a good experience so far that's for sure. Maybe their
customer service will make up for all of your problems in
the end. We are with you and let's hope this eventually
turns out well !